PRIVACY POLICY
Perren Zermatt Collection AG, the Andreas family and Anita Perren-Stadelmann run holiday apartments in Zermatt, namely Chalet A la Casa, Ferienhaus Matterhorngruss, Chalet Abacus and Chalet Alpine Lodge and are the operators of the website www.matterhorn.org and are therefore responsible for the collection and processing and use of your personal data and the compatibility of data processing with the applicable data protection law. Your trust is important to us, which is why we take data protection seriously and ensure appropriate security. Of course, we observe the statutory provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and other applicable data protection provisions of Swiss or EU law, in particular the data General protection regulation (GDPR). So that you know what personal data we collect from you and for what purposes we use them, please take note of the information below.
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A. Data processing in connection with our website
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1. Calling up our website
When you visit our website, our servers temporarily save each access in a log file. As with every connection to a web server, the following technical data is recorded without any action on your part and stored by us until it is automatically deleted after 48 months at the latest:
- the IP address of the requesting computer,
- the name of the owner of the IP address range (usually your Internet access provider),
- the date and time of access,
- the website from which the access was made (referrer URL), possibly with the search term used,
- the name and URL of the file called up,
- the status code (e.g. error message),
- the operating system of your computer,
- the browser you are using (type, version and language),
- the transmission protocol used (e.g. HTTP / 1.1) and - if applicable, your user name from a registration / authentication.
This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability over the long term, and enabling the optimization of our internet offering, as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 Para. 1 lit.f GDPR. The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or improper website uses for clarification and defense and, if necessary, in the context of criminal proceedings for identification and civil and criminal proceedings against the users concerned used. This is where we have a legitimate interest in data processing within the meaning of Article 6 (1) (f) GDPR.
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2. Using our contact form
You have the option of using a contact form to get in touch with us.
For this we need the following information:
- First and Last Name
- E-mail address
- Message
We only use this data and a telephone number you voluntarily provide in order to be able to answer your contact request in the best possible and personalized way. The processing of this data is therefore necessary in accordance with Art. 6 Para. 1 lit. b GDPR to carry out pre-contractual measures or is in our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR.
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3. Registration for our newsletter
You can subscribe to our newsletter on our website.
Registration is required for this. The following data must be submitted as part of the registration:
- Salutation
- First and Last Name
- E-mail address
The above data are necessary for data processing. In addition, you can voluntarily provide further data (date of birth and country). We process this data exclusively in order to personalize the information and offers sent to you and to better tailor them to your interests. With the registration you give us your consent to the processing of the given data for the regular dispatch of the newsletter to the address given by you and for the statistical evaluation of the usage behavior and the optimization of the newsletter. This consent is our legal basis for processing your e-mail address within the meaning of Article 6 Paragraph 1 lit. to be passed on for this purpose (see section 13 below).
At the end of each newsletter there is a link that you can use to unsubscribe from the newsletter at any time. When you unsubscribe, you can voluntarily provide us with the reason for unsubscribing. After unsubscribing, your personal data will be deleted. Further processing takes place only in anonymized form to optimize our newsletter.
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4. Opening a customer account
In order to make bookings on our website, you can order as a guest or open a customer account. When registering for a customer account, we compulsorily collect the following data:
- Salutation
- First and Last Name
- postal address
- Birth date
- phone number
- E-mail address
- Password
This and other data you voluntarily provide (e.g. company name) is collected for the purpose of providing you with password-protected direct access to your basic data stored by us. You can view your previous and current bookings there or manage or change your personal data. The legal basis for processing the data for this purpose is the consent you have given in accordance with Article 6 (1) (a) GDPR.
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5. Booking on the website, by correspondence or by phone call
If you make bookings either via our website, by correspondence (email or post) or by phone call, we need the following data to process the contract:
- Salutation
- First and Last Name
- postal address
- Birth date
- phone number
- Language
- credit card information
- E-mail address
We will only use this data and other information voluntarily provided by you (e.g. expected arrival time, motor vehicle license plate, preferences, comments) to process the contract, unless otherwise stated in this data protection declaration or you are not specifically informed about this. have consented. We will process the data by name in order to record your booking as requested, to provide the services booked, to contact you in the event of ambiguities or problems and to ensure correct payment. The legal basis for data processing for this purpose is the fulfillment of a contract in accordance with Art. 6 Paragraph 1 lit. b GDPR.
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6. Cookies
Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website. We use cookies, for example, to temporarily save your selected services and entries when filling out a form on the website, so that you do not have to repeat the entry when you call up another subpage. Cookies may also be used in order to be able to identify you as a registered user after registering on the website without having to log in again when you access another subpage. Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie. On the following pages you will find explanations of how you can configure the processing of cookies in the most common browsers:
- Microsoft's Windows Internet Explorer
- Microsoft's Windows Internet Explorer Mobile
- Mozilla Firefox
- Google Chrome for desktop
- Google Chrome for Mobile
- Apple Safari for desktop
- Apple Safari for Mobile
Deactivating cookies may mean that you cannot use all the functions of our website.
6. Tracking tools
a) General
We use the web analysis service of Google Analytics for the purpose of the needs-based design and continuous optimization of our website. In this context, pseudonymised usage profiles are created and small text files that are stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the server of the provider of these services, stored there and processed for us. In addition to the data listed under item 1, we may receive the following information: - Navigation path that a visitor takes on the site, - Time spent on the website or subpage, - the subpage on which the website is left, - the country, region or city from which access is made, - device (type, version, color depth, resolution, width and height of the browser window) and - returning or new visitors. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of us.
b) Google Analytics
Google Analytics is provided by Google Inc., a company of the Alphabet Inc holding company, based in the USA. Before the data is transmitted to the provider, the IP address is shortened by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. In these cases, we use contractual guarantees to ensure that Google Inc. maintains an adequate level of data protection. According to Google Inc., under no circumstances will the IP address be associated with other data relating to the user. You can find more information about the web analysis service used on the Google Analytics website. Instructions on how you can prevent the processing of your data by the web analysis service can be found at http://tools.google.com/dlpage/gaoptout?hl=de.
B. Data processing in connection with your stay
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7. Data processing for the fulfillment of legal reporting obligations
Upon arrival at our hotel, we may need the following information from you and your companions:
- First and Last Name
- Postal address and canton
- Birth date
- Place of birth
- nationality
- Official identification card and number
- Arrival and departure days
- room number
We collect this information to fulfill legal reporting obligations, which result in particular from hospitality or police law. As far as we are obliged to do so according to the applicable regulations, we forward this information to the responsible police authority. We have a legitimate interest in fulfilling the legal requirements within the meaning of Article 6 (1) (f) GDPR.
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8. Recording of services received
If you receive additional services during your stay (e.g. make use of the mini-bar or the pay-TV offer), the object of the service and the time of the service will be recorded by us for billing purposes. The processing of this data is necessary within the meaning of Art. 6 Para. 1 lit. b GDPR to process the contract with us.
C. Storage and exchange of data with third parties
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9. Booking platforms
If you make bookings via a third-party platform, we receive various personal information from the respective platform operator. As a rule, this is the data listed in Section 5 of this data protection declaration. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to provide the booked services. The legal basis for data processing for this purpose is the fulfillment of a contract in accordance with Art. 6 Paragraph 1 lit. b GDPR. Finally, we may be informed by the platform operators about disputes in connection with a booking. We may also receive data on the booking process, including a copy of the booking confirmation as evidence of the actual booking. We process this data to protect and enforce our claims. This is our legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. Please also note the information on data protection provided by the respective provider.
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10. Central storage and linking of data
We store the data specified in numbers 2-5 and 8-10 in a central electronic data processing system. The data relating to you are systematically recorded and linked to process your bookings and process the contractual services. The processing of this data in the software is based on our legitimate interest within the meaning of Article 6 (1) (f) GDPR in customer-friendly and efficient customer data management.
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11. Retention period
We only store personal data for as long as it is necessary to use the above tracking services and further processing within the scope of our legitimate interest. We keep contract data longer because this is required by statutory retention requirements. Retention obligations that oblige us to retain data result from regulations on the right to report, on accounting and tax law. According to these regulations, business communication, concluded contracts and accounting documents must be kept for up to 10 years. If we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
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12. Passing on the data to third parties
We only pass on your personal data if you have given your express consent, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims from the contractual relationship. In addition, we pass on your data to third parties, insofar as this is necessary in the context of the use of the website and the contract processing (also outside the website), namely the processing of your bookings. A service provider to whom the personal data collected via the website is passed on or who has or can have access to it is our web host www.webland.ch. The website is hosted on servers in Switzerland. The data is passed on for the purpose of providing and maintaining the functionality of our website. This is our legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. Finally, if you pay by credit card on the website, we forward your credit card information to your credit card issuer and to the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all the necessary information. The legal basis for the transfer of the data is the fulfillment of a contract according to Art. 6 Para. 1 lit. b GDPR. With regard to the processing of your credit card information by these third parties, we ask you to also read the general terms and conditions and the data protection declaration of your credit card issuer. Please also note the information in sections 7-8 and 10-11 regarding the transfer of data to third parties.
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13. Transfer of personal data abroad
We are entitled to transfer your personal data to third companies (commissioned service providers) abroad for the purpose of the data processing described in this data protection declaration. They are obliged to protect data to the same extent as we are. If the level of data protection in a country does not correspond to the Swiss or European level, we contractually ensure that the protection of your personal data corresponds to that in Switzerland or the EU at all times.
D. More information
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14. Right to information, correction, deletion and restriction of processing; Right to data portability
You have the right to request information about the personal data that we store about you. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as long as there is no statutory retention obligation or a permit that allows us to process the data. You also have the right to demand that we return the data that you have given us (right to data portability). On request, we will also pass the data on to a third party of your choice. You have the right to receive the data in a common file format. You can contact us for the aforementioned purposes via the email address info@perren.com. In order to process your requests, we can, at our own discretion, request proof of identity.
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15. Data security
We use suitable technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others. We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been bound by us to secrecy and to comply with data protection regulations.
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16. Note on data transfers to the USA
For the sake of completeness, we would like to point out to users residing or domiciled in Switzerland that there are surveillance measures in place by US authorities in the USA, which generally require the storage of all personal data of all persons whose data has been transmitted from Switzerland to the USA. the, enables. This happens without differentiation, restriction or exception based on the pursued goal and without an objective criterion that makes it possible to restrict the access of the US authorities to the data and their subsequent use to very specific, strictly limited purposes be able to justify the interference associated with both access to this data and its use. Furthermore, we would like to point out that in the USA there are no legal remedies for the data subjects from Switzerland that would allow them to gain access to the data concerning them and to obtain their correction or deletion, or there is no effective judicial protection against general US authorities have access rights. We explicitly point out this legal and factual situation to those affected in order to make an appropriately informed decision to consent to the use of their data. We would like to point out to users residing in a member state of the EU that the USA does not have an adequate level of data protection from the point of view of the European Union - due to the issues mentioned in this section, among other things. Insofar as we have explained in this data protection declaration that recipients of data (such as Google) are based in the USA, we will either through contractual provisions with these companies or by ensuring that these companies are certified under the EU - or Swiss-US-Privacy Schild ensure that your data is protected to an appropriate level with our partners.
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17. Right to complain to a data protection supervisory authority
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You have the right to complain to a data protection supervisory authority at any time.
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Status: December 2020