Conditions
1. Conclusion of a contract and services
The contract between the guest and the landlord (Perren Zermatt Collection AG) is concluded with the unconditional confirmation of the reservation. These booking conditions apply to all travel participants. The services result from the service description in the contract or the confirmation. The number of people specified in the contract must be respected in any case. We cannot accept any liability for changes that have arisen after printing without our knowledge or for possible misprints, for which we apologize.
​
2. Prices
The prices in Swiss Francs listed in the contract are binding. A price adjustment is possible with the introduction or increase of taxes, duties, taxes up to 3 weeks before the start of the contract.
​
3. Payment terms
The terms of payment are set out in the contract. A deposit is required when the contract is concluded. The remaining amount must be transferred prior to arrival or paid in cash on departure. (see contract)
​
4. Changes and cancellations (cancellation) of the contract by the guest
The cancellation conditions in the contract apply. If these are not specified in the contract, the following cancellation conditions apply:
If you withdraw from the offer 45 days before the booked date, for a reason that is not covered by the cancellation cost protection or an insurance you have taken out, you will be charged the following amounts as a percentage of the offer:
Up to 45 days: processing fee of CHF 100.-
44-30 days before the start of the arrangement: 50% of the arrangement price
29-0 days before the start of the arrangement and no-show (no-show): 100% of the arrangement price
The arrival of the notification is decisive; on Saturdays, Sundays or public holidays, the next working day is decisive. In the case of cancellations, the reason for the rejection must be communicated to the landlord in writing. Cancellation cost protection insurance It is advisable for the guest to take out cancellation cost insurance (5% of the total price). This insurance covers the cancellation risk in hardship cases. Cases of hardship are illness, accident or death of the insured person or a person closely related to him. The relevant evidence must be provided in writing, and the right to be checked by a medical examiner is reserved. A processing fee of CHF 100 per booking will be charged in any case (is not covered by the cancellation cost protection).
Substitute person: If the guest cannot start the booked arrangement, but is able to provide us with a substitute person, there are no additional costs.
The general conditions of cancellation insurance are authoritative.
​
5. Force Majeure
Extreme cases can occur time and again in holiday traffic, which the landlord cannot prevent. If force majeure, environmental disasters or natural forces prevent us from acting as a broker, we are entitled to cancel the booking without compensation. If other reasons, for which we are also not responsible, prevent the provision of the service, we can either rebook you to another apartment or, if necessary, cancel the booking. For the reasons mentioned above, if you do not use the service, you will receive the amount paid back, but you waive any further claims.
​
6. Liability
The landlord is liable for the proper reservation on site. However, the landlord is not liable for unforeseeable circumstances that cannot be influenced by the landlord, such as:
- Failures or faults in the water and / or power supply as well as facilities such as heating, lift, swimming pool, etc.
- Reduction in the rental value due to environmental damage, temporary increased noise emissions, e.g. construction site, party, etc.
Each participant is responsible for their own personal insurance protection (in particular accident and health insurance, damage to property and luggage as well as loss of luggage). The organizers reject any liability. The guest must pay in full for any damage that can be proven to be caused by the guest during their stay. Any damage must be reported to the owner or his representative before departure.
​
7. Late arrival, early departure
The guest is responsible for their own arrival. In the event of late arrival due to disruptions and obstructions in public and private transport (including trains and flights) etc., as well as personal reasons, no refund will be given. In the event of early departure, the entire amount remains due.
​
8. Complaints
Should there be any deficiencies when moving into the property, or should they occur later, should you suffer damage or have any other reason for complaint, this must be reported to the landlord immediately. The landlord will endeavor to provide an appropriate remedy. We point out clearly that complaints or any claims can only be dealt with within 72 hours of using the service. These claims must also be submitted in writing to the landlord within 10 days of the duration of the stay, otherwise any claim for damages will expire. The claim for damages in no case exceeds the rental amount. Swiss law also applies. Visp (Switzerland) is agreed as the place of jurisdiction.
​
9. Original text
The general contract and travel conditions are written in German, English and French. In the event of contradictions, the German version is authoritative.